FAQs

Proxy servers act as intermediaries between your device and the internet. When you use a proxy, your internet traffic is routed through the proxy server, which masks your real IP address and location. This provides anonymity, bypasses geographic restrictions, and can improve security and performance.

Getting started is easy! Simply register for an account, choose a suitable plan from our offerings, and you'll receive your proxy credentials. Our dashboard provides an intuitive interface to generate and manage your proxies. We also offer comprehensive setup guides for different applications and use cases.

We offer multiple types of high-quality proxies including residential proxies, datacenter proxies, and mobile proxies. Each type has different advantages: residential proxies offer the highest anonymity, datacenter proxies provide the best speed and performance, and mobile proxies are perfect for mobile-specific applications.

Our pricing is transparent and flexible. We offer various plans based on bandwidth usage, number of concurrent connections, and proxy type. You can choose from monthly or annual subscriptions, with significant discounts for annual plans. Check our Plans page for detailed pricing information.

We accept a wide range of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, cryptocurrency (Bitcoin, Ethereum, USDT), and other digital payment solutions through our secure payment partner Cryptomus.

Yes! You can upgrade or downgrade your plan at any time from your dashboard. When upgrading, you'll only pay the prorated difference for the current billing period. When downgrading, the change will take effect at your next billing cycle to ensure you get the full value of your current plan.

We offer a 24-hour money-back guarantee for new customers. If you're not satisfied with our service within the first 24 hours, contact our support team for a full refund. For existing customers, refunds are evaluated on a case-by-case basis.

Configuration depends on your specific application. Generally, you'll need to enter the proxy server address, port, and authentication credentials (username/password) in your application's proxy settings. We provide detailed setup guides for popular browsers, software, and programming languages in our documentation.

If you're experiencing issues, first check our status page for any known outages. Try switching to a different proxy endpoint or location. Ensure your authentication credentials are correct and your account has sufficient balance. If issues persist, contact our 24/7 support team with specific details about your setup.

Yes! We offer comprehensive API access for programmatic proxy management. You can generate proxies, check usage statistics, manage your account, and more through our RESTful API. API documentation is available in your dashboard with examples in multiple programming languages.

We offer proxy servers in over 100 countries worldwide, including major regions like USA, UK, Canada, Germany, France, Australia, and many more. You can select specific countries or cities depending on your plan. Our rotating proxies can automatically switch between different locations.

Security is our top priority. All connections use industry-standard encryption (HTTPS/SSL). We maintain strict no-logs policies, use advanced authentication mechanisms, and regularly update our infrastructure. Your data and browsing activity remain completely private and secure.

Yes, for enhanced security, you can whitelist your IP addresses in the dashboard. This ensures only authorized devices can use your proxy credentials. This feature is available on most of our plans and adds an extra layer of protection to your account.

You can reset your password by clicking the "Forgot Password" link on the login page. Enter your email address, and we'll send you a secure reset link. For additional security, you can also change your password anytime from your account settings in the dashboard.

Static proxies maintain the same IP address for the duration of your session, providing consistency for tasks requiring stable connections. Rotating proxies automatically change IP addresses at set intervals (or per request), offering better anonymity and helping avoid rate limits and blocks.

Yes! Our proxies are perfect for managing multiple social media accounts safely. Use different IP addresses for each account to avoid platform detection and restrictions. Our residential proxies are particularly effective for social media management due to their high trustworthiness.

Yes, we support both SOCKS5 and HTTP/HTTPS protocols. SOCKS5 provides better performance and supports all types of internet traffic, while HTTP proxies are ideal for web browsing and API requests. You can choose the protocol that best fits your specific use case.

Bandwidth limits depend on your selected plan. Our plans range from limited bandwidth for light users to unlimited bandwidth for enterprise customers. You can monitor your usage in real-time through the dashboard and receive notifications when approaching your limits.

We offer 24/7 customer support through multiple channels: submit a ticket through your dashboard, email us directly, or use our live chat feature. Our experienced support team typically responds within 1-2 hours and can help with technical issues, billing questions, and general inquiries.

Absolutely! We provide custom enterprise solutions including dedicated proxy pools, custom integrations, priority support, and volume discounts. Contact our sales team to discuss your specific requirements and get a tailored solution for your business needs.